Compare / eFax
WestFax vs. eFax
Don't pay bloated rates.
WestFax is simple, compliant, and cost-effective.
Compare / eFax
Don't pay bloated rates.
WestFax is simple, compliant, and cost-effective.
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| WestFax HIPAA Basic Plan | eFax Plus Plan | |
|---|---|---|
| HIPAA Compliance | Fully HIPAA compliant - BAA included | Not HIPAA compliant |
| API & Integration Access | Included | No API access - select integrations included |
| Included Pages | 500 pages (in / out) | 170 pages in, 170 pages out |
| Cost | $14.99 | $18.99 |
| Support | Expert U.S. based support | Poor support; criticized as slow and unhelpful |
| WestFax HIPAA 1500 Plan | eFax Protect 1000 Plan | |
|---|---|---|
| HIPAA Compliance | Fully HIPAA compliant - BAA included | Fully HIPAA compliant - BAA included |
| API & Integration Access | Included | No API access - select integrations included |
| Included Pages | 1,500 pages (in / out) | 1000 pages (in / out) |
| Cost | $39.95 | $50.00 |
| Support | Expert U.S. based support | Poor support; criticized as slow and unhelpful |
| WestFax Enterprise Plan | eFax Corporate Plan | |
|---|---|---|
| HIPAA Compliance | Fully HIPAA compliant - BAA included | Fully HIPAA compliant - BAA included |
| Cost | Less than eFax guaranteed | No published rate, but known for high costs |
| Support | Live 24/7 - U.S. based, expert white-glove support | Poor support; criticized as slow and unhelpful |
| Flexibility & Customization | Willing to customize workflows, reporting, and integrations | One-size-fits-all approach |
| API & Integration Access | Included | Included |
One of the most expensive fax providers
Poor value for the cost
The 'kleenex' of the fax industry
Affordable, transparent plans without compromising service. WestFax helps healthcare providers cut costs and reinvest in patient care—which is why most major healthcare organizations prefer WestFax over eFax.
"Great service at such a low price. Really appreciate the value it offers."
BAA only on high-volume Protect/Corporate tiers
No HIPAA compliant option for small practices
API and other integrations are locked behind Corporate plans
WestFax healthcare plans all include HIPAA compliance and a signed BAA without additional costs. Built for healthcare from the ground up, it's compliant out of the box. Business customers can also access our API without paying enterprise rates.
Compliance isn’t bolted on—it’s built in. WestFax is designed specifically to serve regulated industries.
Frequent fax failures
Difficult to cancel
Unhelpful customer support
WestFax keeps billing transparent—no hidden fees or surprise charges. Our U.S.-based team delivers fast, responsive support, while industry-leading completion rates and uptime ensure your faxes go through the first time. Reliable, honest, and built for people, not profit.
99.999%
Uptime
Don't miss out on patient referrals, lost records, and compliance risks.
Yes. WestFax offers transparent, affordable plans with fair pricing, while eFax is widely known as one of the highest-cost fax providers in the industry. WestFax helps healthcare organizations cut costs without sacrificing reliability, compliance, or features.
WestFax is the more reliable choice for regulated industries. With 99.999% uptime, redundant infrastructure, and industry-leading fax completion rates, WestFax ensures mission-critical documents get delivered. eFax publishes only a 99.5% SLA and has user-reported issues with failed or delayed transmissions, making WestFax the safer, more dependable solution.
No. eFax only provides HIPAA compliance and a Business Associate Agreement (BAA) on higher-tier Protect and Corporate plans, typically starting at 1,000 pages per month. WestFax includes HIPAA compliance and a signed BAA at every healthcare plan tier, making it a better fit for sole practitioners, small clinics, and enterprises alike.
WestFax, Inc
8085 S Chester St.
Suite 270
Centennial, CO 80112
Toll-Free: (800) 473-6208
Local: (303) 299-9329
Fax: (303) 299-9309
info@westfax.com
Compliance:
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