SECURE CLOUD FAX Secure Cloud Fax for Healthcare

Built for Healthcare, Trusted by All

Fully HIPAA-compliant with executed BAAs


Easy to integrate enterprise fax platform


Secure, reliable cloud fax for every workflow

WestFax delivers secure, reliable cloud fax across every workflow, from simple online faxing to high‑volume enterprise automation, powered by a transport network built for speed, reliability, and compliance.

A clinician in a white coat smiles while reviewing a tablet with a patient in a bright medical office.
WestFax

New referral from Dr. Kim

Names WestFax best in class for reliable fax delivery!

  • Warren Alpert Medical School of Brown University
  • American Medical Association
  • USC
  • BlueCross BlueShield
  • CVS Caremark
  • Cardinal Health
  • McKesson
NEW

AI-Powered Automated Workflows

0:00 / 0:00

WestFax Comprehend™

Turn faxes into structured, actionable data.

AI extracts key details, integrates them into your systems, and reduces errors—freeing your team to focus on patients, not paperwork.

A nurse carrying a tablet walks through a busy hospital corridor.
Two colleagues work together at a laptop on a standing workstation.
A smiling clinician in a white coat collects documents at an office multifunction printer.

Why WestFax?

  • Fair, transparent pricing that scales with your volume — you pay for what you send.

  • Talk to a real person who knows fax — real help on the phone, not a ticket queue.

  • Send and receive from the tools your team already uses — nothing new to learn.

  • Delivery you can count on, powered by our own carrier-grade fax network.

Why WestFax?

A fax platform teams actually rely on — fair pricing, real people when you need them, and delivery built on our own carrier-grade network.

  • Fair, transparent pricing that scales with your volume — you pay for what you send.

  • Talk to a real person who knows fax — real help on the phone, not a ticket queue.

  • Send and receive from the tools your team already uses — nothing new to learn.

  • Delivery you can count on, powered by our own carrier-grade fax network.

For Developers

Programmable Fax API

A clean REST API for sending and receiving faxes at scale — with webhooks that push every status change to your system the moment it happens.

  • Robust Provisioning Endpoints
  • 256-bit TLS 1.2+ Encryption
  • Multi-Part Documents
Fax_SendFax · REST API
# Send a fax — multipart/form-data
curl --location 'https://api2.westfax.com/REST/Fax_SendFax/json' \
  --header 'Content-Type: multipart/form-data' \
  --form 'Username="your_username"' \
  --form 'Password="your_password"' \
  --form 'ProductId="22222222-1111-0000-0000-000000000"' \
  --form 'Numbers1="9702895979"' \
  --form 'Files0=@"/path/to/document.pdf"'
Webhook eventssandbox
The best online fax service for reliable fax delivery.
#1 ranked by Forbes Advisor —
highest consumer sentiment in its online fax rankings.
9.4/ 10
Consumer Sentiment Index
The highest score in Forbes’ online fax category.
Explore our network

Outstanding customer satisfaction

Customers on G2 consistently rate WestFax highly for performance and service.

Read customer reviews
A smiling clinician holding a tablet in a bright, busy hospital corridor

Integrations

Fits Right Into Your Workflow

WestFax drops into the systems your teams already run — with first-class support for the EHR and multifunction-printer workflows healthcare depends on every day.

Inbound faxes land straight in the patient chart — indexed, searchable, and out of the paper tray. Native, API, and routed connections for every major system.

Enterprise · Cloud Fax Toolkit

Bridge on-prem systems to the cloud

CFT connects EHRs, printers, folders, databases, and on-prem systems to WestFax Cloud — inbound routing, outbound processing, and full cloud-fax migration, without disrupting the workflows your teams already run.

  • Active Directory Sync
  • Any-Brand MFP Faxing
  • Hybrid Execution
  • Advanced Routing
Explore the Cloud Fax Toolkit
A compliance officer and colleague reviewing secure patient records at a workstation

Security & Compliance

Compliant by Design

You’re trusting us with PHI that can decide someone’s care. We hold the certifications that prove we’ve earned it — and we’ll sign the paperwork to back it.

Also certified & compliant

Every fax is protected with end-to-end encryption, strict role-based access controls, and complete audit trails — backed by a Business Associate Agreement.

Explore compliance

Pricing

Select the Right Plan for You

Whether you send a handful of faxes a month or millions, there’s a plan built to scale right alongside you.

Solo

For individuals & solo practitioners

$15/mo

billed monthly, cancel anytime

500pages / mo.*
1user license
Start Now
  • HIPAA compliant with BAA
  • Send & receive fax
  • 1 fax number
  • Port your number ($20 fee)
  • 3¢/extra page overage
Enterprise

For high-volume, multi-site organizations

Custom

volume pricing & flexible billing

Talk to Sales
  • Everything in Team
  • Enterprise routing tools
  • EHR, MFP & custom integration
  • Unlimited user licenses
  • Dedicated account manager
  • AI data extraction workflows
  • Cloud Fax Toolkit
  • Advanced admin functions

* Monthly pages are included with your plan, not capped. If you exceed your plan’s included pages, additional pages are billed at the standard overage rate.

A technician working among racks of server infrastructure in a WestFax data center

Reliability

Reliability That Never Sleeps

WestFax treats every fax as potentially life-saving — because it can be. Our systems run nonstop to make sure critical information always reaches its destination.

Backed by SLA
99.999% Guaranteed uptime

The uptime we commit to in our Service Level Agreement — not a live or historical reading.

24/7 monitoring
Eyes on the network around the clock.
Redundant infrastructure
Geographically distributed — no single point of failure.
Automatic failover & retry
Every fax keeps trying until it lands.
Interactive · no sign-up needed

Interactive Demo

Send a Fax

Try the Fax Console right in your browser.

See how easy secure, HIPAA-compliant faxing can be — no install, no account, just click through and send.

Reviews

What Our Customers Are Saying

Real stories from the teams who fax every day — rated 5.0 across 150 Google reviews, with more on G2 and Capterra.

Google review

At our office we always used the “old fashioned” fax machine until we switched our phone system. We started using WestFax… WOW!!! So much better, cleaner, faster and easier to use. Customer service is always very responsive and friendly. Price is great.

Lisa
Google Review
G2 review

I’ve worked with several fax vendors over the years, and WestFax has been the best by far. I’m impressed by their ability to adjust to changing times with cool features like connectors for copiers and the RESTful API. Switching to WestFax was a breeze — the setup was easy.

Steve R.
G2 Review
Capterra review

After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it’s almost unreal.

Chris H.
Solutions Engineer · Capterra
Google review

I work in a clinic and WestFax has been so reliable for us. It’s user-friendly, HIPAA compliant, and no issues at all so far!

Minnah Nida
Google Review
Google review

We moved over a bunch of fax lines and have been extremely happy with the service. The process went very smooth and they offer a lot of features (fax to email, fax to print, web portal access, SSO, etc).

Gregg Sterling
Google Review
G2 review

We have zero fax issues now with sending and receiving. After switching to WestFax, things have been straightforward, and the customer support has been hands down some of the best in the tech industry.

Matthew B.
Network & Security Engineer · G2
Capterra review

We send/receive HIPAA compliant fax on a daily basis. Transmissions are reliable, product is easy to use and customer support is on point.

Melissa C.
Office Manager · Capterra
Google review

Our company has used WestFax for over a decade and it’s always a great experience. They’re quick to answer questions and resolve any issues we may have, either by phone or submitting a ticket. We won’t be leaving any time soon!

Nicole Richards
Google Review
Google review

We switched to WestFax after the frustration of dealing with eFax and we have been so happy! Very simple to get started with and easy to use AND you actually can talk to somebody if you call their customer service!!

Jason Swisher
Google Review
G2 review

What I appreciate most about WestFax is their deep understanding of the healthcare industry and the unique requirements that come with it. Their team was proactive, knowledgeable, and truly supportive throughout the entire implementation.

Piotr S.
Chief Solutions Officer · G2
Capterra review

We have our inbound/outbound Fax API working and we don’t ever think about it. It just works. Documentation was excellent — we were up and running in about an hour.

Douglas C.
CEO · Capterra
Google review

I’ve used WestFax for over 3 years now. Their platform is reliable and allows seamless sending and receiving of faxes from multiple users and locations. I had to contact WestFax support today and they were prompt and polite.

Katie
Google Review
G2 review

Now I can send and receive faxes right from my desk without dealing with paper jams or wondering if a fax went through. The instant email confirmations are especially clutch — it gives me peace of mind and helps me stay on top of time-sensitive documents.

Mantre M.
Practice Manager · G2
Capterra review

Their customer service is second to none, responsive, always going above and beyond to help. The portal is incredibly simple to use. Implementation is step by step and very easy.

Miranda S.
IT Tech · Capterra
Google review

Love the WestFax solution. If you need secure, HIPAA-compliant fax solutions for medical or government applications, this is ideal. Fax directly from Outlook or connect the API integration to your server.

Paul Bresenden
Google Review
Google review

Needed a solution for a medical office to move away from a legacy fax server in house that tied in to their EMR software. WestFax was a perfect fit. Not only does it perform without issue, it was also less expensive than the in-house system. Would recommend to anyone looking for a fax service.

Matt Romine
Google Review
G2 review

The administration portal is intuitive and user-friendly. WestFax integrates seamlessly with our existing Toshiba copiers, and we were able to implement the service and prepare for number porting in just about ten minutes.

Steve B.
G2 Review
Capterra review

It’s hosted. Nothing to maintain. No telecom, hardware or software to buy. It provides HIPAA and PCI compliant faxing with a great user interface.

Amit P.
System Integrator · Capterra
Google review

My business has used WestFax for several years, and they have been 100% reliable. I would recommend them to anyone needing a simple, secure, affordable solution for fax communications.

Jeremy
Google Review
Google review

WestFax is amazing, reliable, fast and at a good price. Highly recommend them to anyone wanting to do e-faxing!

Sheila Canter
Google Review
G2 review

The representative assigned to us was exceptional, making the transition from physical faxing to eFax nearly seamless. They continue to provide outstanding support for all our operational needs.

Julia H.
Director, IT & Security · G2
Capterra review

Ease of use, fast and straightforward fax portal. Using the API made automating certain tasks easier. And someone actually answers the phone when you call — no automated menu system.

Dennis C.
IT Consultant · Capterra
The WestFax mobile app on two iPhones — one composing a fax on the Send Fax screen, one showing the fax inbox

Mobile app

Fax from your pocket

The WestFax app puts your fax line on your phone. Send a fax, snap a document with your camera, and check your inbox — all from iPhone or Android.

  • Send & receive on the go
  • Scan paper documents with your camera
  • Get notified the moment a fax arrives

Deliverability

Industry-Leading Delivery Rates

WestFax ensures your faxes get through the first time. Our intelligent routing and carrier-grade infrastructure deliver unmatched completion rates across even the toughest networks.


AI-optimized fax delivery logic

For every recipient, our engine picks the route most likely to land — TDM or SIP, chosen from 26 years of delivery data.

A clinician reviews documents at a computer workstation.
>97%
First-attempt deliverability
Your Fax Traffic API · APP · MFP Routing Engine AI · 26 YRS DATA Recipient VIA TDM Recipient VIA SIP Recipient VIA TDM

Blog

From the WestFax Blog

Guides, HIPAA updates, and cloud-fax know-how from the team that runs the network.

Visit the Blog
ChatGPT and HIPAA Compliance
Compliance

ChatGPT and HIPAA Compliance

Using ChatGPT with protected health information could lead to stiff penalties. Here’s what that means for covered entities.

· 4 min read

Partners

Partner With Us

Three ways to grow with WestFax — refer us to your audience, resell our platform to your clients, or build secure fax right into your product.

Affiliates

WestFax partners with publishers, influencers, and other affiliates to share our industry-leading platform with their audience.

Become an Affiliate

Resellers

WestFax partners with resellers, MSPs, and technology providers to deliver cloud fax solutions to their clients.

Join the Reseller Group

Developers

WestFax helps developers build the best faxing solution into their applications through our powerful API and white-label services.

Developer Registration

FAQ

Frequently Asked Questions

Yes. WestFax runs in a HIPAA-secure environment, and we sign a Business Associate Agreement (BAA) as standard for healthcare plans.

Right from your web browser, our mobile app, the multifunction printers your staff already use, or programmatically through our API — no fax machine or dedicated phone line required.

Yes. Port your current fax number to WestFax, or pick up a new local or toll-free number in minutes.

Yes. WestFax integrates with major EHRs, multifunction printers, cloud storage, and identity providers — and connects to virtually any app through our REST API and webhooks.

Our routing engine picks the best path for every recipient for greater-than-97% first-attempt deliverability, backed by our uptime SLA and 24/7 monitoring.

Still have questions?

Our team can help you choose a plan, scope an integration, or talk through security and compliance.

We offer transparent plans for individuals, teams, and enterprises, with volume pricing as you scale. See the pricing section above, or talk to sales for high-volume and enterprise needs.

Yes. Our REST API and webhooks let you send, receive, and track faxes from your own code, with SDKs, sandbox access, and white-label options.

Create an account and send your first fax in minutes. For larger rollouts, book a demo and our team will help you migrate.