WestFax Comprehend™
Comprehend reads every inbound document — classifies it with FHIR-standard document types, extracts the details that matter, and routes it to the systems you already use.
An add-on to the WestFax service you already use — no migration, no new logins. HIPAA compliant with executed BAAs.
Why Comprehend
Staff spend hours splitting, renaming, uploading, and re-keying what a document already says. Comprehend does that work as documents arrive — so your team starts from organized and actionable, not from a pile.
How it works
Comprehend is more than OCR. Each document moves through an intelligent pipeline — and comes out the other side as work your team can act on.
Documents arrive from your fax lines, email, drop folders, and API — funneled into a Stream, one managed view regardless of where they originate.
Every image-based page is OCR-processed into a fully searchable PDF.
AI identifies each document against FHIR-standard medical document types and applies your custom Tags. Spam is flagged and filtered here, before it reaches anyone.
Patient, provider, and document details are extracted and surfaced. Multi-patient packets are detected and separated, and documents are split by detected type.
Your rules decide what runs straight through and what pauses for a person: flag for review, assign with notes, request a signature. AI assists your team — it doesn’t replace their judgment.
The document and its structured data route to your EHR, OnBase, cloud storage, or any connected system through built-in Connectors — no downloads, no copy-paste.
Streams & filtering
Not just faxes — email, drop folders, and API uploads too. Streams funnel every document source into AI-driven intake channels you define, each with its own rules, filters, and permissions.
Create a Stream per department, workflow, or location. Each is its own managed intake — one team’s referrals never mix with another’s billing.
Fax lines, email, drop folders, API — a Stream takes them all and gives your team one view, regardless of origin.
Spam is filtered out, urgent requests are flagged, and Stream permissions decide who sees what.
Document AI extraction
Comprehend reads every document and surfaces the details your team would otherwise hunt for — in the portal, and as structured data delivered alongside the document.
Watch it work
Structured recordReferral · REF
Structured by Comprehend — far less manual entry.
Workflow tools
Automation handles the routine; your team handles the judgment calls. Comprehend moves documents to the people who need to see them — all from within the WestFax portal.
Hand a document to a specific team member with instructions attached — ownership is explicit, not implied by an inbox.
Documents that need eyes or a signature pause in a review step before they leave for a downstream system.
Email notifications fire when a document is assigned, flagged, or ready — so nothing sits unseen.
Connectors
Once a document is processed, it moves on without you — no manual downloads, no copy-paste, no extra steps. Prebuilt Connectors route documents and their data to EHRs, cloud storage, and document management platforms, and we build new Connectors with our customers.
Prebuilt API-based Connectors into the care platforms your teams chart in — with new Connectors added by request.
Processed documents and their structured data land in your storage and document management systems automatically.
AWS S3
Azure Blob StorageSAS or access keys
Google Cloud Storage
Route onward however your workflow needs — email, outbound fax, or a webhook to any HTTPS endpoint.
Don’t see your system?
Comprehend’s Connector library grows the way the rest of WestFax has — customer by customer. Tell us where your documents need to land, and we’ll map the path together.
Also built in
Every image-based document becomes a fully searchable, OCR-processed PDF — copy, search, and reference any page.
A 100-page fax isn’t one document. Comprehend splits packets automatically based on the document types it detects.
Assemble new documents from pages across multiple documents and sources — ready to send as a fax or upload to a Connector or EHR.
Documents that contain data for more than one patient are identified and separated — before they reach a chart.
Keep processed documents on your own cloud service — your storage, your retention rules, your control.
Unwanted documents are flagged and filtered before they reach your team — the junk never makes it to a queue.
Deployment
Comprehend is the AI engine behind more than one WestFax product. Comprehend and Orchestrate are WestFax Enterprise platforms — and any account can move to Enterprise, whatever your volume. Start where you are; every path runs the same document intelligence.
WestFax Enterprise · cloud-first teams
Its own dedicated portal — a lighter enterprise environment for teams that don’t need the Cloud Fax Toolkit. Admins set up Streams, routing rules, and cloud automations, and connect prebuilt API-based Connectors to EHRs and storage — no custom build required.
Book a demoWestFax Enterprise · complex deployments
Orchestrate is WestFax’s fully featured, highly configurable enterprise portal, built on top of the Cloud Fax Toolkit for complex deployments. Comprehend is scoped in as its data-extraction and intelligence layer — matched to your architecture, volumes, and review rules.
Explore OrchestrateFor existing WestFax customers
Comprehend powers the OCR & Fax Categorization upgrade in the Fax Console — searchable PDFs and automatic medical categories you can turn on right in the portal, today.
See the upgradeOur approach to AI
WestFax has processed healthcare documents for over two decades, and Comprehend was built the same way everything here gets built: side by side with the people who use it, shown early, shaped by their feedback — and put in front of customers only after the process was right. AI here reduces administrative burden. Clinical judgment stays with your people.
Our customers can’t afford to rip everything out and start over just because there’s a new technology trend. They need to know the system they rely on is going to work — every single time. We perfect a process before we put it in front of a customer.
We think about AI as another tool that can improve efficiency and processes — but it cannot replace a nurse or a doctor. Nothing changes in healthcare overnight, and it shouldn’t. Our job is to help our partners move forward at the right pace.
Security & Compliance
You’re trusting us with PHI that can decide someone’s care. We hold the certifications that prove we’ve earned it — and we’ll sign the paperwork to back it.
R2 Certified
Compliant · BAA available
Type II Audited
Compliant
Every fax is protected with end-to-end encryption, strict role-based access controls, and complete audit trails — backed by a Business Associate Agreement.
Explore complianceGet started
Tell us about your document volume, the systems your data needs to reach, and what your team still handles by hand. We’ll map Comprehend to your workflow and show you what it looks like running on your own documents.
FAQ
Comprehend is WestFax’s AI-enhanced intelligent document processing (IDP) platform. It ingests documents from multiple sources, converts them to searchable PDFs, classifies them using FHIR-standard medical document types, extracts key patient and provider data, and routes documents to downstream systems through built-in Connectors.
No — OCR is just the first step. After a document becomes searchable text, Comprehend classifies it, tags it, extracts structured data from it, detects and separates multi-patient packets, splits it by document type, filters spam, and routes it to the right system or person.
Comprehend classifies documents using industry-standard FHIR medical document types — referrals, lab results, prescriptions, plans of care, progress notes, discharge summaries, medical records, insurance documents, and more. You can also define custom Tags, and the AI will apply them to match your specific workflows.
Yes — through supported Connectors and workflows. Prebuilt Connectors are available today for platforms including PointClickCare, KanTime, CureMD, TurboPT, and ChartPerfect, with Epic and athenahealth coming soon. Extracted patient data helps route inbound documents toward the correct chart; how automatic that is depends on the connector, your configuration, and the review rules you set.
A Stream funnels multiple data sources — fax lines, email, drop folders, API traffic — into one unified, AI-driven automation channel with its own rules, filters, and permissions. Instead of managing individual fax lines and folders, your team gets a single managed view of all incoming documents, regardless of where they originate.
Only where you want it to. Comprehend supports complete end-to-end automation, but your rules decide what pauses for a person — flag documents for review or signature, assign them to team members with notes, and keep humans in the loop wherever your workflow requires it. We treat AI as a tool for reducing administrative burden, not a replacement for clinical judgment.
Schedule a demo and we’ll walk through your document workflow together.
No. Comprehend is an add-on to your existing WestFax service — no migration, no new installs, no new logins. Your faxes always remain in your Fax Console, and the Comprehend portal sits alongside it under the same WestFax account, processing documents according to the Streams and rules your admins configure.
They’re separate portals under one WestFax account. The Fax Console is the secure web portal included with every account — it’s where your faxes live. The Comprehend portal is a lighter enterprise portal where admins set up Streams, routing rules, document intelligence, and Connectors. For complex deployments, Orchestrate is WestFax’s fully featured enterprise portal built on the Cloud Fax Toolkit, with Comprehend as its intelligence layer.
Yes. Comprehend runs inside the same HIPAA-compliant environment as the rest of WestFax, with end-to-end encryption, role-based access, audit trails, and an executed Business Associate Agreement. WestFax is also HITRUST R2 certified and SOC 2 Type II audited.
The Comprehend portal and Orchestrate are WestFax Enterprise platforms — and any account can upgrade to Enterprise, whatever your fax volume. Existing customers can also turn on the Comprehend-powered OCR & Fax Categorization upgrade right in the Fax Console. Enterprise deployments are custom scoped to your sources, Connectors, and volumes — book a demo to get started.
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