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WestFax
About Us
WestFax is a secure cloud fax company. We help healthcare and enterprise organizations send and receive fax — and build it into the systems they already use — with online fax, secure fax portals, a developer API, EHR and MFP integrations, and document automation, all carried on our own nationwide fax network.
Offices in Denver, Southern California, Las Vegas, and Houston. 100% American owned and operated.
Why we exist
Human flourishing through connection.
That’s the reason WestFax exists, and we carry it into everything we do — because behind every fax is a patient who can’t wait.
A delayed referral is a delayed diagnosis. A dropped result is a patient left waiting. Timely, completed faxes don’t just move paper — they move care forward, and sometimes they save a life. That’s the standard we hold our network to, every page, every day.
Integrity
We hold ourselves accountable to our partners. Trust is built through transparency and keeping our promises. Our word is our bond, and we uphold what is right.
Agility
We adapt swiftly to our partners’ evolving needs, anticipating healthcare’s technology and regulatory shifts so their solutions keep improving patient outcomes.
Boldness
Innovation drives us forward. We embrace big challenges and big ideas, and with fortitude and grit we deliver solutions that move our customers — and the industry — forward.
Excellence
We set the highest standard for ourselves and our service. World-class support is our commitment, and a culture of excellence delivers exceptional results.
Winning Together
Our success is tied to our partners’. We provide the secure, reliable communications that lay the foundation for their success — and we celebrate the wins together.
What we do
We run the network — and build everything on it.
WestFax is two things at once: the carrier-grade backbone that carries the fax, and the software your team actually touches. Most providers do one or the other. We engineer both, end to end.
The backbone
We are the network
We’re an FCC-licensed carrier operating the world’s largest TDM fax network. We own the transport, the carrier interconnects, and 26 years of routing data that decides how every fax reaches its destination — the backbone that health systems, developers, and our whitelabel partners build on.
- We are an FCC-licensed carrier
- The world’s largest TDM network, with intelligent SIP
- Every fax routed for completion — never least-cost
The platform
We build what runs on it
On top of the network, we build the fax software organizations actually use — from a simple online fax portal for individuals and small teams to enterprise workflow, automation, and integration for the largest operations. Whatever the workflow, the fax still rides our backbone.
- A simple online fax portal for individuals & small teams
- Enterprise workflow, automation & AI data extraction — Orchestrate & Comprehend
- A developer API, plus EHR, MFP & storage integrations
- Routing, integration, legacy migration & on-prem bridging — the Cloud Fax Toolkit
How we work
A partner, not a vendor.
How a provider works with you matters as much as the technology. Because we’re independent, we can work the way our customers actually need us to — at any size.
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Talk to a real person
Pick up the phone and reach a human who knows fax — not a ticket queue or a chatbot. We think that matters, so we staff for it.
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A flexible partner
We adapt to how your systems and workflows actually run. Large, non-standard, or particular requirements are routine here — not an exception we push back on.
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Customer-led innovation
Our roadmap and our investment follow real customer needs. We build what customers ask for to solve actual problems — we don’t ship products and hope someone finds a use for them.
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26 years of expertise
We’ve specialized in secure fax and document delivery since 1999. There is very little about moving critical documents we haven’t already seen — and solved.
Corporate information
Independent by design.
WestFax is privately held. We don’t disclose revenue and we’ve taken no outside investment — our decisions are guided by our customers, not shareholders.
Ownership
- Privately held, with no outside investment.
- 100% American owned and operated.
- Answerable to customers — not public shareholders or private equity.
Where we operate
- Headquarters in Denver, Colorado.
- Offices in Southern California, Las Vegas, and Houston.
- U.S.-based support and operations, with select international data centers for data residency.
How we price
- A deliberate low cost per delivered fax — without cutting service or quality.
- No shareholder pressure to maximize margins.
- Volume pricing that respects the largest customers.
Security & compliance
- HIPAA-compliant, with a Business Associate Agreement available.
- Independent audits and certifications.
Sustainability is part of it, too: secure cloud fax retires paper-based legacy fax machines — saving thousands of trees a year.
FAQ
Frequently asked questions
WestFax was founded in 1999 in Denver, Colorado, and has focused exclusively on fax for 26 years.
Yes. WestFax is an FCC-licensed carrier and operates the world’s largest TDM fax network. Because we own the transport rather than routing through a third party, we can route every fax for the highest chance of completion.
WestFax operates its own fax network and builds the software that runs on it: online fax, secure portals, print-to-fax, a developer API, EHR and MFP integrations, enterprise workflow and automation, and document data extraction — all carried on our own carrier-grade backbone.
Organizations of every size — from individuals and small offices to hospital systems, national clearinghouses, health-IT platforms, and whitelabel partners moving millions of pages a day. We serve healthcare, finance, legal, government, and shipping and supply chain, with the deepest expertise in enterprise healthcare.
Talk to our team
Have a question about WestFax, our network, or a large or unusual fax requirement? Reach a real person who knows fax.
Explore complianceWestFax is privately held and independent. It is not publicly traded, does not disclose revenue, and has taken no outside investment. Because it answers to customers rather than public shareholders or private equity, WestFax keeps a low cost per delivered fax without compromising service or quality.
WestFax is headquartered in Denver, Colorado, with offices in Southern California, Las Vegas, and Houston. Support and operations are based in the United States, with select international data centers for customer data-residency requirements.
Yes. WestFax is HIPAA-compliant with a Business Associate Agreement available for every account, and maintains independent audits and certifications. You can review our security and compliance posture any time.