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Doug Clayton
Chief AI Officer, WestFax
Doug Clayton is Chief AI Officer at WestFax, where he leads how AI is applied to secure document workflows for healthcare and other regulated industries. His focus is the line between what automation can safely take over and what still needs a person: routing, extraction and classification on one side, clinical judgment on the other.
He writes about HIPAA-compliant faxing, healthcare communication, and secure document delivery — including what compliance actually requires once AI tools touch a workflow that handles protected health information.
Written by Doug Clayton
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- 2023Knowledge BaseHow to Stay HIPAA Compliant with Remote WorkersLearn how remote workers can handle PHI and stay HIPAA compliant, avoiding common pitfalls with secure cloud fax and proven best practices.5 min
- 2023Knowledge BaseIs Dropbox HIPAA Compliant?Is Dropbox HIPAA compliant? Learn the BAA, configuration, monitoring, and third-party app steps healthcare providers need to safely store PHI in Dropbox.5 min
- 2023ComplianceChatGPT and HIPAA Compliance: Can You Use It with PHI?Can you use ChatGPT with PHI and stay HIPAA compliant? Short answer: no — here's what a HIPAA-compliant technology partner must provide instead.4 min
- 2023Knowledge BaseWhat Is PCI Compliance and How Does It Apply to Fax?Learn what PCI compliance is, the six PCI DSS principles, and how to secure credit card data in transit, at rest, and at disposal when faxing.3 min
“We think about AI as another tool that can improve efficiency and processes — but it cannot replace a nurse or a doctor. Nothing changes in healthcare overnight, and it shouldn’t. Our job is to help our partners move forward at the right pace.”