Knowledge Base | WestFax — Setup Guides, API Docs & HIPAA Answers

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First steps

Accounts

New to WestFax

Create your account and send your first fax in minutes.

Explore Hardware

Set up a device

Fax-enable a copier, or install the desktop print driver.

Explore Developers

Build with the API

Authenticate and send programmatically — with code samples.

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The HIPAA library

Everything HIPAA, in plain English.

Plain-English answers on HIPAA, BAAs, GLBA and PCI — and what it actually takes to fax protected health information the right way.

22 guides · the questions patients, auditors, and IT teams actually ask.

Open the HIPAA library

What is HIPAA?What is a HIPAA-Compliant Fax?What is a Business Associate Agreement and Why Do I Need It?What Information Does HIPAA Protect?Is Email HIPAA Compliant?Ensuring Your Faxes Are HIPAA-Compliant Is Gmail's Confidential Mode HIPAA Compliant?Is Office365 HIPAA Compliant?

Getting Started with the WestFax API How to Add the WestFax API to Your Enterprise Application WestFax API Call breakdown: Fax_SendFax API Values and Return Parameters [DECODED]API: How to get your ProductId programmatically How to Move from Twilio Fax API to WestFax API in 15 Minutes or Less

For developers

Build on the WestFax API.

Authenticate, send your first fax, and wire the WestFax API into your application — with copy-paste code samples.

7 guides · from your first authenticated call to production.

Open the API guides Try the sandbox API reference

MFP & copier setup

MFP / MFD device setup guides.

Fax-enable your multifunction printer — step-by-step internet-fax setup for every major copier brand.

13 guides · every major brand.

All MFP guides

Video guides

Watch how it’s done.

Short screen-by-screen walkthroughs of the WestFax portal, number porting, and integrations.

9 videos · from our YouTube channel.

All video guides

WestFax Home Portal (Standard User)

WestFax Porting Portal

WestFax SendFax for Microsoft Teams

Browse by topic

67 guides

START 4 guides

Getting Started & Account

Set up your account, turn on two-factor authentication, and move your whole team to cloud fax.

Getting Started with HIPAA-Compliant Cloud Fax Service How to Convert Your Company to Online Faxing in Three Easy Steps How to Enable 2FA on your WestFax Account

All 4

FAX 8 guides

Sending & Receiving Faxes

Every way to send and receive a fax — web portal, email, iPhone, Android, and the print driver.

Four Ways to Send a Fax How to Fax Without a Fax Machine: Staying HIPAA Compliant How to Send and Receive Faxes on an iPhone

All 8

COVER 5 guides

Cover Pages & Confidentiality

Build compliant cover sheets and confidentiality statements that protect every page you send.

Why HIPAA-Compliant Cover Sheets are Important Fax Cover Sheet Examples Why Fax Cover Pages are Important in Healthcare

All 5

EMAIL 4 guides

Email-to-Fax & Integrations

Send faxes straight from your inbox and connect WestFax to the tools you already run.

How to setup Allowed Senders for Email to Fax SPF and Email to Fax. Why SPF is required.New Options for WestFax Email Receipts

All 4

PORT 2 guides

Number Porting

Bring your existing fax number to WestFax without missing a page.

Porting Your Fax Number to WestFax: Easier Than Ever How to Port your Hardline Fax Number to a Digital Cloud Fax Service

All 2

REF 2 guides

Reference & Troubleshooting

Fax terminology, decoded — plus what to check when a fax doesn’t go through.

Important Fax Terminology Explained Why does my fax fail?

All 2

Most-read guides

What people open first

01 What is HIPAA? HIPAA 02 Four Ways to Send a Fax FAX 03 Porting Your Fax Number to WestFax: Easier Than Ever PORT 04 Is Email HIPAA Compliant? HIPAA 05 How to Enable 2FA on your WestFax Account START 06 7 ways to be HIPAA Compliant with your MFP MFP 07 Why HIPAA-Compliant Cover Sheets are Important COVER 08 Getting Started with the WestFax API API

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Answers for everything WestFax.