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EHR / EMR Integration
Connect secure cloud fax to your EHR workflows.
WestFax integrates with a wide range of EHR and EMR systems through whichever method fits your environment. Existing workflows stay intact, numbers port without disruption, and you get HITRUST-certified fax infrastructure without rebuilding anything that works.
Reach out and our team will help you scope the right integration path.
Integration methods
A flexible platform designed for custom integration.
EHR environments vary by system and scale — and so do the ways documents move in and out. WestFax builds around your environment, not the other way around. Every engagement starts with a detailed integration mapping: a custom solution designed around your existing workflows so your team experiences continuity, not disruption.
Native / prebuilt connector
The fastest, cleanest path: where a ready-made connector exists for your EHR, fax drops in with the least lift — no custom development. (Comprehend data extraction can ride on top, but the connector itself is the integration.)
Browse the EHR directory →Cloud Fax Toolkit (CFT)
Our enterprise automation layer receives and routes inbound faxes into the EHR — ideal for on-prem systems, folders, and legacy environments.
Explore Cloud Fax Toolkit →Print-to-fax
The simplest outbound path of all: staff print to fax from any application, and the document goes out over the WestFax network.
Explore Print Driver →WestFax API
For EHR vendors, healthcare software platforms, and teams building custom applications: our REST API and webhooks let you build fax directly into your own software. An EHR exposing an API doesn’t by itself create an integration — it’s one path our team can build on.
Explore the API →Vendor-specific integration
Where an EHR vendor exposes its own integration path — such as Epic Print Services — WestFax connects through it directly, meeting the system on the terms it already supports.
Ask about your EHR’s path →EHR directory
Find your EHR.
Search for your system to see how WestFax integrates with it — or browse the other systems we connect to. Don’t see yours? We connect with a wide range of EHRs — ask us about yours.
Search for your EHR below. Don’t see it? We connect with a wide range of systems — ask us about yours.
No EHRs match that search. Ask us about yours →
Beyond EHRs, WestFax connects to the rest of your stack — printers, identity, and storage. Explore by system.
WestFax Comprehend™
Not just a fax — structured data for your workflow.
Inbound faxes, turned into structured data.
OCR + extraction → structured data, routed into your workflow.
Comprehend turns the fax inbox from a pile of images into clean, structured fields your systems can act on — cutting manual entry and the errors that come with it, and freeing your team to focus on patients, not paperwork.
See Comprehend in a demoHow Comprehend works
From a fax image to structured data in your EHR, automatically.
- 1Read the pageOCR turns the faxed image into machine-readable text.
- 2Detect the right fieldsComprehend pulls whatever data your workflow needs — names, dates, codes, anything — out of the unstructured page.
- 3Extract & map the dataEach value is mapped to the field your workflow expects.
- 4Route it onwardThe original fax and its data are routed into your system for filing.
Patient chartMRN 00482
Structured by Comprehend — far less manual entry.
Your path to go-live
Four steps. No surprises.
Live when you’re ready.
You define what needs to be preserved. We build around it.
Map my integrationWalk us through your workflow
You show us how your team faxes today — the EHR, the queues, the volume, the edge cases. We document every touchpoint so nothing gets missed in the build.
Approve the approach
We recommend the integration method that fits your environment. You review and approve the design before any configuration begins — nothing moves forward without your sign-off.
Validate with real documents
Before go-live, you test against actual fax traffic. Numbers are confirmed, inbound routing is verified. Nothing launches until your team signs off.
Go live on your timeline
You decide when to cut over. We stay alongside for tuning as your volume and workflows evolve — routing, deliverability, and Comprehend extraction included.
Security & Compliance
Compliant by Design
You’re trusting us with PHI that can decide someone’s care. We hold the certifications that prove we’ve earned it — and we’ll sign the paperwork to back it.
R2 Certified
Compliant · BAA available
Type II Audited
Compliant
- PCI DSS
- CJIS
- GLBA
- FERPA
- TX‑RAMP
Every fax is protected with end-to-end encryption, strict role-based access controls, and complete audit trails — backed by a Business Associate Agreement.
Discuss security requirementsA complete enterprise solution
More than EHR faxing.
EHR integration is the start. WestFax brings the rest of the enterprise stack with it — so fax fits your whole organization, not just one workflow.
Send from any MFP
Fax directly from the multifunction printers and scanners your staff already walk up to — any brand, no new hardware.
Single sign-on (SSO)
Single sign-on through your identity provider keeps access locked down and audit-ready across the organization.
Active Directory sync
Provision and de-provision users automatically from Active Directory — no manual list-keeping as your team changes.
Custom storage routing
Archive every inbound and outbound fax straight to your system of record — storage, ECM, and document systems — automatically.
Administration & permissions
Central administration with role-based permissions — control who can send, receive, and view across departments and sites from one console.
Reporting & org-wide workflows
Audit-ready reporting and organization-wide routing — standardize how every team handles fax, with full visibility into delivery and status.
Get started
Let’s map your EHR integration.
Tell us which EHR you run, how your team faxes today, and where documents need to land. Our team will scope the right integration path and show you what it looks like inside your workflow.
FAQ
Frequently asked questions
We connect with a wide range of EHRs. Depending on the system, that’s through a prebuilt connector, the WestFax API, the Cloud Fax Toolkit, print-to-fax, or a vendor-specific path such as Epic Print Services. Search the directory above for your system — or ask us, and we’ll confirm the right method for yours.
No. Every engagement starts with integration mapping designed around your existing workflows. Whether your team sends from inside the EHR, prints to fax, or routes documents automatically in the background — WestFax adapts to how you already operate, so your staff experiences continuity, not disruption.
Yes. WestFax is HITRUST R2 certified, SOC 2 Type II audited, and fully HIPAA compliant. We sign a Business Associate Agreement as standard for all healthcare customers — no extra step required.
When a fax arrives, Comprehend runs OCR on the document and extracts the fields your workflow needs — patient name, date of birth, diagnosis codes, referral type, insurance, whatever you define. Each value is mapped to the field your workflow expects, and the original fax can be routed into your system for filing — cutting manual entry, with review wherever you want it. Exactly how data writes into your EHR depends on what that system supports, which we confirm during integration mapping.
Contact us. If your EHR exposes an API we can build against it directly; if not, the Cloud Fax Toolkit or print-to-fax can usually cover you. Tell us your system and we’ll confirm the right path during integration mapping.
Ready to map your integration?
Tell us your EHR and how your team faxes today. We’ll scope the right method and get you live.
Yes. Cloud Fax Toolkit connects to the applications, printers, and folder workflows that currently run through your fax server, so you can retire the on-premises infrastructure without rebuilding every workflow. Your team’s day-to-day experience stays the same; the infrastructure underneath moves to the cloud. WestFax handles number porting so referral partners and payers see no change.
Prebuilt connectors typically go live within days. API integrations run 1–4 weeks depending on your development team’s availability. Cloud Fax Toolkit deployments are scoped per environment — our team works alongside yours from kickoff through go-live.
Yes. Port your current numbers to WestFax or provision new local and toll-free numbers in minutes. Referral partners, payers, and patients see no change.
Built-in EHR fax is typically more expensive per page and locked to that vendor’s network. WestFax delivers greater-than-97% first-attempt deliverability, HITRUST R2 certification, volume pricing that scales with your usage, and Comprehend’s structured-data routing — all working alongside or in place of whatever fax capability your EHR already ships.