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REF · 3 guides
Reference & Troubleshooting
Fax terminology, decoded — plus what to check first when a fax doesn’t go through. These reference guides define the technical terms you’ll see in fax logs and cover sheets — Caller ID, CNAM, CSID, ANI, DNIS, DID — explain the most common reasons transmissions fail, and cover the fastest way to resend a fax that didn’t go through.
01
Important Fax Terminology ExplainedA plain-language guide to essential fax terminology: Caller ID, CNAM, CSID, ANI, DNIS, DID, and number porting explained for business and healthcare fax.
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Why does my fax fail?Why do faxes fail? Learn the common causes of failed faxes and how cloud-based TDM fax technology delivers faster, more reliable transmissions than SIP.
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The Easiest Way to Resend a Fax That FailedLearn the easiest way to resend a failed fax from the WestFax home portal, from the Outbox to delivery, plus what to expect for transmission times.
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