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Replace RightFax Without Breaking Your Workflows
Replace the transport, routing, and workflow layers all at once or in stages. Epic, OnBase, MFPs, and Active Directory stay connected either way.
26 years in fax. HIPAA with BAA · HITRUST R2 · SOC 2 Type II
What gets replaced
Three Layers, Replaced on Your Terms
WestFax replaces RightFax with three layers: transport, routing, and the workflow your team works in. Move to them all at once or one at a time.
Replace the Fax Transport
With the WestFax Transport Network
Trade your analog fax boards, gateways, and PRI lines for WestFax’s cloud fax transport, without removing RightFax.
Good fit when you want the fax boards and analog lines gone but aren’t ready to leave RightFax. No software goes on the fax server.
Read the RightFax transport guideReplace the Routing Layer
With the Cloud Fax Toolkit
Rebuild your routing, Active Directory sync, and printing on the Cloud Fax Toolkit, keep every system connected, and retire RightFax.
Good fit when you’re ready to fully migrate off RightFax and your fax workflows are all managed in downstream applications or can be managed in WestFax’s cloud Fax Console.
Explore the Cloud Fax ToolkitReplace the Workflow and AI Layer
With WestFax Orchestrate
Replace RightFax entirely with Orchestrate, built on CFT. It matches the features your teams use today, so day one feels familiar, and adds shared folders, process-based routing, and IDP when you want them.
Good fit when you’re ready to fully replace RightFax and need a comprehensive fax workflow and IDP solution.
See what Orchestrate changesHow it works
Your Plan to Leave RightFax Behind
Leaving RightFax shouldn’t fall on your team alone. With 26 years in fax, we’ll guide you every step of the way.
Discover
A technical specialist learns how your RightFax is set up today and what your ideal workflow looks like, then helps you determine the right migration, whether that means only replacing your fax transport, moving off RightFax with the Cloud Fax Toolkit, or a full workflow replacement with WestFax Orchestrate.
Configure
We work with you to configure your new system, from routing rules and integrations to AI classification and extraction, then test together until it works the way you need.
Go Live
We guide you through a zero-downtime cutover, so your new system takes over without a hitch.
Retire RightFax
Unplug the fax boards, decommission the RightFax server, and stop paying for RightFax support and upkeep.
Picture it: no fax boards, no RightFax renewals, and workflows that run better than before.
Book a discovery callWestFax Orchestrate™
Everything RightFax Did, and More
Orchestrate replaces RightFax with the day-to-day features your teams already know, then adds AI routing and indexing so documents reach Epic and OnBase ready to use.
Matches what you use today
- Filing and routing rules
- AutoPrint and save-to-folder
- Active Directory and Windows SSO
- A personal My Folder for every user
- Full audit history
Adds when you’re ready
- AI classification and data extraction
- Epic patient matching
- OnBase-ready indexing
- Shared team folders
- Staff review wherever you want it
Makes the switch easy
- Built on the Cloud Fax Toolkit
- Unlimited support from real people
- Self-hosted, so PHI stays on your network
- Far less than RightFax, including IDP
See Orchestrate on Your Own Workflows
Bring a real process, like referrals or prior auths, and we’ll map it live. Tour Orchestrate.
Integrations
Replace RightFax Without Breaking Epic, OnBase, or Anything Else
Your systems don’t change. Every pattern RightFax handles today carries over as-is, so downstream systems never notice the switch.
CFT parses the same FCL files Epic already writes, or connect through Epic Print Services. Orchestrate adds FHIR patient matching.
Inbound faxes land in the same paths OnBase watches today. Orchestrate adds OnBase-ready image and index packages. See storage integrations.
CFT reads the same control files and print jobs your line-of-business apps produce, or use the Fax API. See EHR integrations.
Inbound faxes print to the same department devices, routed by line, department, or location. See MFP integration.
CFT watches the same folders and shares, and reads and writes job status in SQL.
Users and groups provision from AD on a schedule, and SAML SSO handles sign-in. In Orchestrate, AD groups map to folders.
The print-to-fax driver ties each fax to its sender, and email-to-fax runs through your own internal SMTP relay.
Security & Compliance
Compliant by Design
You’re trusting us with PHI that can decide someone’s care. We hold the certifications that prove we’ve earned it — and we’ll sign the paperwork to back it.
Every fax is protected with end-to-end encryption, strict role-based access controls, and complete audit trails — backed by a Business Associate Agreement.
Explore complianceEnterprise inquiry
Tell Us About Your RightFax Environment.
A migration specialist will map your dependencies and give you honest dates. Talk to us before your renewal window closes.
Keep reading
RightFax and Legacy Fax Resources
How to Use WestFax as Your RightFax Transport Layer
Keep RightFax, move only the transport, and retire the boards and analog lines.
The Hidden Cost of an On-Premise Fax Server
Hardware, lines, upkeep, and staff time, added up.
Read the post BlogHow Cloud Fax Is Replacing Fax Servers
What changes when fax leaves the server.
Read the post BlogThe End of the Line for Copper Phone Lines
Why POTS and ISDN are being phased out.
Read the post BlogFax and the Sunk Cost Fallacy
Past investment isn’t a reason to keep paying.
Read the post Blog6 Reasons Cloud Fax Beats On-Premises Servers
Cost, scale, and security, side by side.
Read the post BlogOCR Data Extraction and Workflow Automation
How extracted data drives IDP routing.
Read the postFAQ
RightFax Migration Questions
No, but you can. Replace all three layers in one project, or one at a time starting with the transport. We’ll help you choose.
Yes. Only the transport moves; your server, users, rules, and integrations stay put, with no software to install. See the RightFax transport guide.
No. CFT parses the same FCL files Epic already produces, and WestFax also connects through Epic Print Services. We’re listed in the Epic Showroom.
They keep receiving documents. CFT delivers PDF or TIFF to the same paths OnBase watches, and prebuilt connectors cover OnBase, SharePoint, and cloud storage.
Not much. Everyone keeps a personal My Folder that works like their RightFax inbox, and the filing rules, AutoPrint, and AD sign-in they know carry over. Shared team folders and process-based routing are there when you want them.
Your way: straight-through processing, human-in-the-loop review, or manual queues, set per folder, document type, or process.
Yes. Orchestrate and its IDP features cost far less than RightFax, and a transport-only move adds no new license. Contact us for pricing.
Still Have Questions?
A migration specialist can map your RightFax environment, walk through your integrations, and tell you where to start.
Unlimited support from real people on the WestFax team.
Yes. WestFax ports your numbers as an FCC-licensed carrier.
Yes. WestFax signs a BAA and is HITRUST R2 certified, SOC 2 Type II audited, and PCI DSS compliant. Orchestrate keeps PHI on your network.
Most teams are live on Orchestrate in under 4 weeks, with a zero-downtime cutover. Number porting can affect the timeline, and we give you honest dates during discovery.
RightFax and OpenText are trademarks of Open Text Corporation. WestFax is not affiliated with or endorsed by Open Text Corporation.