Pricing
Whether you send a handful of faxes a month or millions, there’s a plan sized for you — billed monthly, cancel anytime. Every plan is HIPAA compliant with a signed BAA.
For individuals & solo practitioners
billed monthly, cancel anytime
For growing teams & busy clinics
Starting at
billed monthly, cancel anytime
For high-volume, multi-site organizations
volume pricing & flexible billing
Talk to SalesTrusted by leading healthcare organizations
The best online fax service for reliable fax delivery.
#1 ranked by Forbes Advisor —
Outstanding customer satisfaction
Customers on G2 consistently rate WestFax highly for performance and service.
Read customer reviews
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Open a category to see exactly what each plan includes — and follow any linked feature to learn how it works.
Included pages are a monthly allowance you can use to send or receive faxes — not a cap, and they don’t roll over. Pages beyond your allowance simply bill at your plan’s overage rate.
Security & Compliance
You’re trusting us with PHI that can decide someone’s care. We hold the certifications that prove we’ve earned it — and we’ll sign the paperwork to back it.
R2 Certified
Compliant · BAA available
Type II Audited
Compliant
Every fax is protected with end-to-end encryption, strict role-based access controls, and complete audit trails — backed by a Business Associate Agreement.
Explore Security & ComplianceReviews
Real stories from the teams who fax every day — rated 5.0 across 150 Google reviews, with more on G2 and Capterra.
At our office we always used the “old fashioned” fax machine until we switched our phone system. We started using WestFax… WOW!!! So much better, cleaner, faster and easier to use. Customer service is always very responsive and friendly. Price is great.
I’ve worked with several fax vendors over the years, and WestFax has been the best by far. I’m impressed by their ability to adjust to changing times with cool features like connectors for copiers and the RESTful API. Switching to WestFax was a breeze — the setup was easy.
After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it’s almost unreal.
I work in a clinic and WestFax has been so reliable for us. It’s user-friendly, HIPAA compliant, and no issues at all so far!
We moved over a bunch of fax lines and have been extremely happy with the service. The process went very smooth and they offer a lot of features (fax to email, fax to print, web portal access, SSO, etc).
We have zero fax issues now with sending and receiving. After switching to WestFax, things have been straightforward, and the customer support has been hands down some of the best in the tech industry.
We send/receive HIPAA compliant fax on a daily basis. Transmissions are reliable, product is easy to use and customer support is on point.
Our company has used WestFax for over a decade and it’s always a great experience. They’re quick to answer questions and resolve any issues we may have, either by phone or submitting a ticket. We won’t be leaving any time soon!
We switched to WestFax after the frustration of dealing with eFax and we have been so happy! Very simple to get started with and easy to use AND you actually can talk to somebody if you call their customer service!!
What I appreciate most about WestFax is their deep understanding of the healthcare industry and the unique requirements that come with it. Their team was proactive, knowledgeable, and truly supportive throughout the entire implementation.
We have our inbound/outbound Fax API working and we don’t ever think about it. It just works. Documentation was excellent — we were up and running in about an hour.
I’ve used WestFax for over 3 years now. Their platform is reliable and allows seamless sending and receiving of faxes from multiple users and locations. I had to contact WestFax support today and they were prompt and polite.
Now I can send and receive faxes right from my desk without dealing with paper jams or wondering if a fax went through. The instant email confirmations are especially clutch — it gives me peace of mind and helps me stay on top of time-sensitive documents.
Their customer service is second to none, responsive, always going above and beyond to help. The portal is incredibly simple to use. Implementation is step by step and very easy.
Love the WestFax solution. If you need secure, HIPAA-compliant fax solutions for medical or government applications, this is ideal. Fax directly from Outlook or connect the API integration to your server.
Needed a solution for a medical office to move away from a legacy fax server in house that tied in to their EMR software. WestFax was a perfect fit. Not only does it perform without issue, it was also less expensive than the in-house system. Would recommend to anyone looking for a fax service.
The administration portal is intuitive and user-friendly. WestFax integrates seamlessly with our existing Toshiba copiers, and we were able to implement the service and prepare for number porting in just about ten minutes.
It’s hosted. Nothing to maintain. No telecom, hardware or software to buy. It provides HIPAA and PCI compliant faxing with a great user interface.
My business has used WestFax for several years, and they have been 100% reliable. I would recommend them to anyone needing a simple, secure, affordable solution for fax communications.
WestFax is amazing, reliable, fast and at a good price. Highly recommend them to anyone wanting to do e-faxing!
The representative assigned to us was exceptional, making the transition from physical faxing to eFax nearly seamless. They continue to provide outstanding support for all our operational needs.
Ease of use, fast and straightforward fax portal. Using the API made automating certain tasks easier. And someone actually answers the phone when you call — no automated menu system.
FAQ
No. Included pages are an allowance, not a limit. If you go past them, additional pages simply bill at your plan’s overage rate — 3¢ on Solo, 3¢ or 2.5¢ on Team depending on tier, and custom bulk rates on Enterprise. Your faxing never stops mid-month. Unused pages don’t roll over.
Every page you send and every page you receive counts as one page toward your monthly allowance.
Yes. Solo and Team are billed monthly with no contract — upgrade, downgrade, or cancel whenever you like. Enterprise runs on flexible terms sized to your volume.
Yes — including Solo. Every plan runs in a HIPAA-secure environment and includes a signed Business Associate Agreement, encryption in transit and at rest, and multi-factor authentication.
Yes. Port your current fax number to WestFax for a one-time $20 fee on Solo and Team — Enterprise includes porting with bulk discounts. Or pick up a new local or toll-free number in minutes. Need more than one number? Team plans can add additional numbers for $4.95/mo each (plus the $20 one-time fee per number); Solo is limited to its single included number.
Talk through your volume, integrations, and compliance needs with a real person — we’ll point you to the right plan, even if it’s the smallest one.
Enterprise pricing is built around your volume: custom per-page rates with bulk discounts, unlimited user licenses with no per-user pricing, and flexible billing — net-30 terms with check, EFT, or credit card. Talk to sales and we’ll scope it with you.
The $40/mo tier includes 1,500 pages, 5 user licenses, and a 3¢ overage rate. The $70/mo tier includes 3,000 pages, 25 user licenses, and a lower 2.5¢ overage rate. Both include API access and full multi-line management.
No. Team includes full access to the WestFax REST API and webhooks. Enterprise adds the deeper infrastructure — advanced routing, EHR and storage integrations, and the on-prem Cloud Fax Toolkit.
Yes. International faxing is available as an add-on on every plan — enable it right from the Fax Console.
Solo and Team are billed monthly by credit card. Enterprise accounts can pay by check or EFT on net-30 terms, or by credit card.
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