Need support with the new Fax portal? You came to the right place. Below you will find resources and tips to help you get the most out of our new fax portal.
Frequently Asked Questions:
Can I send a fax from my Gmail? It’s easy to send a fax using Gmail. Click on the “compose” button to start a new e-mail. In the “To” address field, enter the fax number, followed by “@westfax.com”. Simply attach a document or image file to the e-mail, and send it. WestFax will identify it as a fax from your account (based on the Gmail address that you are using to send it), and it will be sent as an outbound fax from your account.
Can I send a fax from Word? There are several different ways to send a fax from Microsoft Word. The simplest method is to use the WestFax print driver, which emulates a printer on your computer. By printing the Word file to the WestFax driver and adding your recipient’s fax number, WestFax will automatically route the printing of the Word document to your recipient’s fax machine. WestFax also makes it easy to send word documents as faxes, simply by attaching them to an e-mail or uploading them to the WestFax portal.
Is it safe to fax documents? Fax is safer than many other methods of transmitting information. It offers a high level of security and safety, especially when it is offered through a vendor who works with healthcare organizations that must adhere to HIPAA regulations. Banks, healthcare providers needing HIPAA compliance, and government offices continue to use fax routinely.
Can I send a fax from my Outlook email? To send a fax from your Outlook e-mail, simply attach a Word document, PDF, or image file to an e-mail, and address it to the destination phone number, adding “@westfax.com” to the end. WestFax will automatically associate the fax with your account, based on the e-mail address from which it is being sent.
What is always required when you are sending a fax? We recommend always including a cover page with your fax. In the case of HIPAA covered organizations, we strongly recommend using a HIPAA-specific cover page with a confidentiality statement. WestFax makes it easy to send a fax through our secure online portal, by sending the fax as an e-mail attachment (as a PDF, Word file, or image), or using the WestFax Print to Fax driver. Fax transmission capabilities can also be built into software using the WestFax API. Users can also send and receive faxes via our service using traditional fax machine..
What must you include as part of all faxes that contain protected health information? HIPAA compliant faxes containing protected health information should always include a cover sheet that includes a confidentiality statement, as well as the name of the recipient, their fax number, and the name, organization, and contact information of the sender.
Do I need to buy any software or hardware? No. You only need Internet access or email capability.
What are your acceptable document formats? MS Word, PDF, Tiff, RTF, Excel, Publisher, png, jpg, gif and Powerpoint.
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If you still have questions contact us at 303-299-9329 or Email us at info@westfax.com