With its unique ability to promptly deliver marketing messages and provide immediate confirmation of receipt, fax broadcast stands out as a distinctive format in B2B communication. In an era where email broadcast marketing dominates, it becomes crucial to compare these two methods in a vital aspect: open rates.
Smart companies have been using fax broadcast marketing for decades. A fax broadcast is one of the only business communication formats that enables B2B marketers to immediately communicate a marketing message and confirm immediate delivery. Since most businesses use e-mail broadcast marketing it’s important to compare the two in one very important category, open rates.
This is a fairly simple concept when it comes to fax broadcast marketing. In many cases a device in the office actually audibly rings then prints out an opened marketing message. For fax users with a fax to e-mail service the user gets a notification and then opens the attachment, but since they receive important fax messages from multiple senders the e-mail is passed through spam filters and delivered to the fax recipient unfiltered. This fax broadcast process enables companies to communicate to customers with open rates well above 90%.
MailChimp is one of the most widely used e-mail broadcast service providers. MailChimp sends billions of e-mails per month for about 15 million customers worldwide, so needless to say they have a lot of data. According to that data they published a report on open rates. Here are the findings (src).
|Company Size||Open Rate||Click Rate||Soft Rate||Hard Rate||Abuse Rate||Unsub Rate|
|1 to 10||21.53%||2.84%||0.56%||0.43%||0.02%||0.30%|
|11 to 25||20.62%||2.43%||0.57%||0.45%||0.02%||0.30%|
|26 to 50||21.40%||2.74%||0.39%||0.30%||0.01%||0.17%|
You will see an average open rate of only 21.59%. That means 78% of the potential customersyou are trying to send a marketing message to don’t even open the e-mail! Imagine all that hard work and time spent crafting the e-mail, making sure the links work, making sure the message is mobile platform compatible only to find that 78% of recipients won’t even open your e-mail. That’s frustrating!
Here’s an idea. Try a Fax Broadcast in addition to your e-mail broadcast. You can even use the fax message to tease your e-mail to try to get that open rate up a few percentage points.
See you at the fax machine.
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