Privacy Policy

Collection, Processing and Use of Personal Data and Information

WestFax collects personal data and information to provide its services, operate and improve its websites and Apps, communicate with prospective customers and customers, manage its platforms, for health and safety, provide financial management, conduct surveys, secure its premises and platforms, conduct investigations and to comply with applicable law. WestFax collects data and information from prospective customers and its customers during the account sign-up process, from visitors on its website and during its customers use of the services. WestFax may collect personal data and information about prospective customers and customers directly from the prospective customers and customers, for example when the prospective customer or customer contacts WestFax in the course of the customer relationship with WestFax, when customers’ personal data and information are made public, when customers use WestFax’s services, when prospective customers and customers visit WestFax’s websites, when customers sign up to use WestFax’s services, or when prospective customers and customers interact with any third-party content or advertising on a website or in an App. WestFax may also receive personal data and information about prospective customers and customers from third-parties. WestFax may create and aggregate data on an anonymized basis and may share anonymized insights about prospective customers and customers—such as records of interactions with WestFax and details of purchase history—but never in a way that identifies individuals or involves sale or monetization. WestFax may disclose prospective customer and customer personal data and information to legal and regulatory authorities, its external advisors, its processors, any party in connection with legal proceedings, any party for investigating, detecting or preventing criminal offences, any purchaser of WestFax’s business or assets or portions thereof and any third-party providers of advertising or content used on its websites or its Apps. WestFax may process personal information (e.g. names), demographic data, contact details (e.g. addresses), records of consents, purchase details, payment details, information relating to the services and devices being used, details of employer, information about interactions with WestFax’s content or advertising and any views or opinions provided to WestFax.

Account Set-up Form

WestFax requests information from its prospective customers and customers on the Account Set-Up Form. During the account set-up process a prospective customer and customer are required to give personal information (such as company, contact name, telephone number, email address and fax number). WestFax uses the personal information to communicate with prospective customers and customers in connection with their use of its services, to reply to questions, and to send requested information. WestFax may also notify prospective customers and customers of updates to its services.

Customer Information

A customer must provide contact information and financial information (such as credit card number, expiration date). WestFax uses this information to complete customer orders and for billing purposes. If WestFax has trouble processing an order, the information can be used to contact customers.

Cookies

“Cookies,” may be used by WestFax or third-party servicers WestFax retains. A cookie is a piece of data stored on the user’s computer tied to information about the user. Cookies can be used to recognize prospective customers and customers when they browse Westfax’s website, remember their preferences and to customize their experiences on WestFax’s website and when using WestFax’s services. The use of cookies is an industry standard. Cookies may enable and support WestFax’s security features and help WestFax detect malicious activity. Many major websites use cookies to provide useful features for their customers. While on WestFax’s website, cookies are not linked to any personally identifiable information. WestFax uses session ID cookies. Once the user closes the browser, the session ID cookie expires.

Cookies allow WestFax to advertise on and off its website. WestFax may also use a cookie to learn whether someone who saw an ad later visited and took an action on the advertiser’s site.

Cookies also allow WestFax to understand, improve, and research products, features, and services, including when prospective customers and customers access its websites from other websites, applications, or devices such as mobile devices. Some devices allow applications to access real-time location-based information. WestFax may use this information to optimize prospective customers and customers experiences.

WestFax’s website may use log files to analyze trends, administer its sites, track prospective customers and customers’ movement in the aggregate, and gather broad demographic information for aggregate use. The log file information consists of IP addresses, browser type, browser language, referring URL, platform type, etc., and is not linked to identifiable personal information.

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. WestFax may use them to track the online movements of its prospective customers and customers. WestFax may also use clear gifs in its HTML-based emails to let it know which emails have been opened by the recipients. This allows WestFax to gauge the effectiveness of certain communications and the effectiveness of its marketing campaigns.

WestFax may store data and information that it collects to create a profile of its prospective customers and customers. A profile is stored information that WestFax keeps on prospective customers and customers that detail their viewing preferences. Collected data and information may be tied to prospective customers and customer’s personal information to improve the content of the WestFax website, improve WestFax’s services and provide new services that are likely to be of interest to prospective customers and customers and to direct pertinent product updates and marketing promotions to prospective customers and customers if they have opted in to receive those promotions. WestFax does not share personally identifiable elements of a profile with other third parties. Profiles are shared in aggregate form only.

Children’s Privacy

WestFax’s services are intended for persons over the age of 18 or for business organizations. WestFax does not knowingly collect any information from children under the age of 13. If it learns that it has personal information on a child under the age of 13, Westfax will delete that information. The FTC’s web site has more tips on protecting a child’s privacy online.

WestFax Services

WestFax provides a medium for the distribution and receipt of its customers’ fax and other communications. WestFax does not review, monitor, edit, or disclose the contents of its customers’ communications unless WestFax in good faith believes that such action is necessary to abide by law or comply with legal process served on WestFax, defend and protect the property or rights of WestFax, or act under circumstances to protect the personal safety of its customers or the public. Customers agree that certain technical processing of and access to fax, voice and email messages and their content may be required for message routing, conforming to connecting networks’ technical requirements, avoiding disruptions to WestFax’s services or conforming to similar requirements.

Customer Service

Communication

WestFax communicates with customers on a regular basis to provide requested services and to address issues relating to their accounts. WestFax replies by email or phone.

Referral Services

WestFax offers referral services, asking a customer to inform a friend about its services. WestFax collects the name and email address of the friend and offers the invitation to the friend. WestFax stores this information for the purpose of contacting the friend and tracking the success of this referral program.

Preservation, Protection of Data and Information and Rights

Preservation and Protection

WestFax preserves customer privacy. WestFax has technical and organizational security measures designed to protect personal data and information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing. Prospective customers and customers are advised that any personal data and information sent to WestFax should be sent securely.

Prospective customers and customers have rights, including the right not to provide personal data and information, the right of access to their personal data and information, the right to request corrections for inaccuracies, the right to request the erasure, or restriction of processing their personal data and information, the right to object to the processing of their personal data and information, the right to have their personal data and information transferred to another data controller, the right to withdraw consent and the right to lodge complaints with data protection authorities. WestFax may require proof of a prospective customer or customer’s identity before it gives effect to these rights.

The internet is an open system, therefore the transmission of information via the internet is not completely secure. Although Westfax uses reasonable measures to protect personal data and information, it cannot guarantee the security of data and information transmitted to WestFax using the internet, Any such transmission is at a prospective customer or customer’s own risk and the prospective customers and customers are responsible for ensuring that any personal data and information sent to WestFax is sent securely.

WestFax may need to disclose personal data and information when required by law or when it has a reasonable belief that such disclosure is necessary to comply with a current judicial proceeding, a court order or legal process served on it. For example, WestFax may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas. Sometimes, these requests come from third-party internet, telecommunications and service providers all over the world who supply the network required for WestFax to deliver its services. To maintain the integrity of its network, WestFax may cooperate with requests from these third-party providers and/or requests from law enforcement or other governmental officials directed to these providers.

Third Parties

WestFax uses an outside credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions

In the event WestFax goes through a business transition, such as an acquisition by another company, a merger, or selling a portion of its assets, in most instances, customers’ personal information will be part of the assets transferred. Customers will be notified prior to a change of ownership or control of their personal information. If in the business transition the customers’ personally identifiable information will be used in a manner different from that stated at the time of collection customers will be given a choice not to have their information used in this different manner.

Spam and Junk Faxes

WestFax does not share customers email addresses or fax numbers. WestFax is not responsible for communications sent and received through WestFax services, but if WestFax is given notice that a WestFax service is being used for spam or junk faxes, then WestFax may deactivate that client. Customers may report a junk fax by calling WestFax Customer Care at 800-473-6208.

Protection, Misuse, Alteration or Loss of Information

WestFax protects its customer’s information. This information is protected both online and offline when customers submit information via WestFax’s website. Hypertext Transfer Protocol Secure (HTTPS) is utilized to enhance the security of the customers’ information on WestFax’s website. Customers can tell that the page is secure by looking for the web address to begin with https (instead of http) and a padlock on the status bar.

Secure Sockets Layer / TLS

When WestFax’s website asks for personal identity and other information (such as credit card number), that information is encrypted and is protected with encryption software customarily used in the industry – Secure Sockets Layer (“SSL”) / Transport Layer Security. SSL / TLS applies encryption between two communicating applications, such as a user’s computer and the WestFax internet server. Westfax uses industry-standard efforts to safeguard the confidentiality of customers’ transmissions (as well as their personally identifiable information), such as firewalls and SSL / TLS technology. When the data is transmitted over the internet, it is encrypted or “scrambled” at the sending end and then decrypted or “unscrambled” at the receiving end. These are the same technologies that most websites use to safeguard credit card information and other personal information. However perfect security does not exist over telephone lines and the internet. Use of the internet is solely at a customer’s own risk and is subject to all applicable local, state, national and international laws and regulations. Customers agree that WestFax is not responsible for the security of any communication or information transmitted over the telephone or internet by or for any customer. Customers assume all risks in transmitting information or communications to or from WestFax’s website. Customers must make their own determination as to these matters and WestFax is not responsible for making any recommendations to customers or any other person.

Information Storage and Retrieval

Except as otherwise expressly agreed with customers, Westfax stores customers’ transmissions on its servers for a limited time and will purge old transmissions from its servers after approximately sixty (60) days. Customers may retrieve their information remaining on WestFax’s servers.

Supplementing Information

WestFax supplements the information it receives from customers with information from third-party sources. WestFax verifies the billing address on credit card transactions. The information obtained from these third-party sources is maintained in a manner consistent with WestFax’ Privacy Policy.

Correction of Information

If a customer’s personal information changes (such as zip code, phone, email or postal address), or if a customer no longer desires to use WestFax’s services, WestFax provides ways to correct, update, or deactivate customers’ personal information. A customer may contact WestFax Customer Care at 800-473-6208 for these purposes.

Change Notification

WestFax may make changes to its Privacy Policy. When WestFax changes its Privacy Policy, WestFax will notify customers and post those changes in its Privacy Policy. If users and customers have opted out of all communication with the website, or deleted/deactivated their accounts, then they will not be contacted.

Requests for Documents and Information

In order to protect the privacy interests of its customers and to comply with state and federal law, including the Electronic Communications Privacy Act 18 U.S.C. Section 2701 et seq., ALL requests to WestFax for documents and information relating to its customers must be made in writing and include the express written consent of the customer or be made pursuant to a civil subpoena validly issued by a court having valid and proper jurisdiction over the matter and properly served upon WestFax. A form of consent is accessible at: AuthorizationToProduceDocumentationAndRecords.pdf

WestFax reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the requested documents and information relate to WestFax and the litigation. Upon receipt of a valid subpoena, WestFax may notify the customer whose documents and information is sought and allow the customer a reasonable period of time to move to quash the subpoena.

The Electronic Communications Privacy Act prohibits WestFax from disclosing the content of electronic communications pursuant to a civil subpoena. To obtain such content you may wish to contact or serve the customer who has custody and control of such documents and information relating to the account.

Subject to the above, upon receipt of such a request, WestFax will conduct a search for documents and information accessible on its platform that are responsive to the request. WestFax only keeps customers’ documents and information for a limited period of time. After the search is complete, WestFax will send the person requesting the documents and information the results of the search. WestFax reserves the right to send the results of the search to its customer who may then be compelled to produce them to person requesting the documents and information. To the extent any document located during the search process contains information restricted by law, exceeds the scope of the written request or is otherwise not subject to production, it may be redacted or removed.

WestFax will require a minimum $250.00 reimbursement for the reasonable costs incurred in processing written requests and responding to subpoenas for documents and information. Checks should be made payable to WestFax, Inc. WestFax reserves the right to object to any written requests or subpoenas that are vague, overly broad or involve an undue burden. By responding, WestFax is not waiving any objection it may have relating to this matter.

Privacy Policy Acceptance

By using WestFax’s website and services, prospective customers and customers accept WestFax’s Privacy Policy and agree to follow the Agreement, Terms and Conditions posted on WestFax’s website. If you do not agree with the Agreement, Terms and Conditions or Privacy Policy, please do not use this website or submit any personal information.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please call WestFax Customer Care at 800-473-6208, email info@westfax.com, visit our Contact page, or reach us by regular US mail at:

WestFax, Inc
8085 S Chester St.
Suite 270
Centennial, CO 80112